For franchisesFor franchises & multi-location brands

Scale your franchise, not your call center.

VoiceValet delivers enterprise capabilities to every franchise location while keeping it local. Built for home services, automotive, retail and service franchises.

Book a demo Hear VoiceValet in action

Right territoryRouted to the right territoryMatched by postal code

Booked on-brandEvery locationSame script, every location

Complex call? TransferredWarm handoff to your team

ServiceTitan
Housecall Pro
Jobber
HubSpot
Serviceminder
Vonigo
Service Fusion
Workiz
Zapier
ServiceTitan
Housecall Pro
Jobber
HubSpot
Serviceminder
Vonigo
Service Fusion
Workiz
Zapier

The challenge

Franchise challenges
we solve.

Inconsistent calls across locations
Missed and mishandled calls
Building a call center from scratch
Call volume grows with every location
Disconnected tools

Inconsistent calls across locations

Inconsistent calling experiences damage your brand and erode customer trust, with no way to enforce standards at scale.

Missed and mishandled calls

Hard-won leads go straight to competitors, especially after hours, during peak volume, and when staff call in sick.

Building a call center from scratch

Emerging brands struggle to build a professional call operation, driving up training costs and slowing time to revenue.

Call volume grows with every location

Adding headcount to keep up creates ballooning labour costs, turnover risk, and HR overhead.

Disconnected tools

Bookings get entered manually, territories get misrouted, and pricing errors slip through at every location.

There’s a better way.See how VoiceValet solves each one

The solution

Built for service
franchise brands.

VoiceValet is trained on your SOPs and connected to your systems, so every location runs like your flagship.

Brand management

Every caller gets your best, every time.

Every location, old or new, gets the same professional, on-brand experience.

Whether a customer calls your top-performing location or your newest franchise partner, they get the same professional, on-brand experience. Every interaction sounds like it came from your best rep, not whoever happened to pick up.

Your script
Your pricing
Your service types
Your call flows

Location 01On-brand

Location 24On-brand

Multi-location routing

Always routes to the right franchise partner.

Matches the caller’s zip or postal code in real time
Books the right territory, route and price list
Unserviced areas are handled gracefully and the lead is captured

Every inbound call type

From new bookings to service complaints.

New job bookings with full qualification
Reschedules and cancellations
Customer care cases and commercial estimates

Level 1 and Level 2 support

AI handles the volume. Humans close the complex ones.

Routine bookings, FAQs and case creation handled
Instant transfer for escalations and high-value leads
You set the rules for what escalates, and when

Deep tech-stack integration

Real-time pricing, availability and customer data.

Pulls live availability and zone pricing on every call
Writes bookings, cases and leads back automatically
Price changes in your FSM apply on the next call

Franchise operations

Corporate sets the guardrails. Markets run within them.
Markets run within them.

Franchisors control the core experience. Franchise partners get the flexibility they need, without corporate managing every location individually.

Corporate sets

The core experience

Set once

Script and call flows
Service types
Escalation rules
Brand standards

Markets adapt

Flexibility within the guardrails

Per location

Local pricing
Regional terminology
Territory-specific routing
Spanish or French agents where needed

New locations inherit the proven setup. Onboard a new market by adding its zones, pricing and routing, not by rebuilding from scratch.

Our impact

No turnover. No training costs.
No sick days.

A single VoiceValet agent handles the call volume of a full-time CSR, scales to five concurrent calls, and performs the same at 2 AM on a Sunday as at 9 AM on a Monday.

“Our VoiceValet agent, Vivian, books at the same level as our sales center – it’s like having another member of the team. … The partnership and expertise of the VoiceValet team has been instrumental to the results we’ve seen.”“Our VoiceValet agent, Vivian, books at the same level as our sales center – it’s like having another member of the team. We are now able to confidently handle overflow and after-hours calls knowing that our customers will get the level of service they expect from 505-Junk. We are also gaining insights that we didn’t have access to before that allows us to improve our booking operations. The partnership and expertise of the VoiceValet team has been instrumental to the results we’ve seen. They listen to our feedback and are quick to assist with changes and have helped to make this a great experience so far.”

Alex ElseyVice President of Sales & Operations, 505-Junk

26%
Average reduction in call handling
91%+
Booking rate on qualified calls
4.8/5
Caller satisfaction

FAQ

Got questions about VoiceValet for your franchise?for your franchise?

Your valet answers

How does VoiceValet route calls across franchise locations?

VoiceValet recognizes the caller’s zip or postal code in real time and matches it to the correct franchise territory, route, and price list automatically, using the same zone logic already configured in your field service management platform. If a customer dials the wrong location, they still get routed and booked correctly. If their area isn’t serviced, the call is handled gracefully and the lead is captured for follow-up.

Always on duty

Start capturing
every lead today.

Join franchise brands already using VoiceValet to capture thousands in after-hours revenue.